Refund policy

Maple Furnishers

Cancellation, Return
& Refund Policy

Made-to-order furniture, crafted with care. Please review our policy terms below.

✦
Custom Built
Every Maple piece is manufactured only after order confirmation.
◎
Inspection Led
Claims are reviewed and approved after assessment by Maple Furnishers.
◷
Report Quickly
Issues should be reported within 24–48 hours of delivery.
Section 1

Made-to-Order Policy

All Maple Furnishers products are custom-built on order.

Due to the personalised nature of our furniture, we follow a strict no-return and no-refund policy, except under specific conditions outlined below.

Section 2

Cancellation Policy

  • Orders can be cancelled only before production begins
  • Once production has started, cancellations are not permitted
  • Approved cancellations, if any, will be processed after deduction of applicable costs
Section 3

Eligible Cases for Return / Replacement

Returns or replacements are accepted only in the following cases:

  • Manufacturing defects
  • Damage during transit

No other reasons, including change of mind, aesthetic preference, or minor variation, will be accepted.

Section 4

Reporting an Issue

To raise a concern:

  • Notify us within 24–48 hours of delivery
  • Share clear photos/videos highlighting the issue
  • Include order details for reference

Delayed reporting may result in rejection of the claim.

Section 5

Assessment & Resolution

All claims are subject to inspection and approval by Maple Furnishers.

The company reserves the sole right to determine whether a product qualifies as defective.

Based on evaluation, we may offer:

Repair   |   Replacement   |   Partial correction

Refunds are not standard practice and are issued only in exceptional cases.

Section 6

Non-Eligible Conditions

The following are not considered defects and are not eligible for return or refund:

  • Natural wood grains, texture, or colour variations
  • Minor finish or polish differences
  • Fabric tone variations due to lighting or screen differences
  • Seasonal expansion or contraction of wood
  • Normal wear and tear
  • Damage due to misuse, improper handling, or environmental exposure